Contact Center Archives - Poly Blog

Turn Hybrid Work Into a Customer Service Advantage

By Alec Turowski|2022-09-21T08:46:13-07:00September 19th, 2022|Contact Center|

Running a contact center is an eternal quest to reduce [...]

Empowering Hybrid Call Centers with Chrome OS

By Laura Marx|2021-09-27T08:59:56-07:00September 27th, 2021|Contact Center, Hybrid Working, Remote Working, Smarter Working|

What is the future of the call center? I know [...]

Hygiene for a Hybrid Workplace

By Richard Kenny|2021-07-27T07:58:40-07:00July 27th, 2021|Contact Center, Hybrid Working, Products & Solutions, Smarter Working, Unified Communications|

Poly VVX Now Features Microban Antimicrobial Technology Following the successful [...]

Business as Unusual – Hybrid Working in the Call Center

By Richard Kenny|2021-07-13T07:59:32-07:00July 13th, 2021|Contact Center, Headsets, Hybrid Working, Products & Solutions, Smarter Working, Unified Communications|

Even though your workplace likely won’t return to a pre-pandemic [...]

Keep it Confidential with the New Poly Savi 7300 DECT Headset

By Richard Kenny|2021-02-23T08:00:01-08:00February 23rd, 2021|Contact Center, Headsets, Hybrid Working, Products & Solutions, Remote Working, Unified Communications|

For people working in a variety of industries, the confidentiality [...]

The Future of Customer Service – Hybrid Workforce or Hybrid Employees?

By Richard Kenny|2020-10-22T09:57:20-07:00October 22nd, 2020|Contact Center, Headsets, Hybrid Working, Remote Working|

When looking at the customer service sector, if anything can [...]

Why QD Headsets are Best for a Hybrid Call Center Workforce

By Richard Kenny|2020-10-19T08:39:29-07:00October 19th, 2020|Contact Center, Headsets, Hybrid Working, Remote Working|

With significant uncertainty about whether call center employees will be [...]

Poly Wins Frost & Sullivan’s 2020 Technology Innovation Award

By Poly|2020-09-22T08:58:58-07:00September 22nd, 2020|Consumer, Contact Center, Headsets, Unified Communications|

As we move into the final months of 2020, to [...]

Celebrating Change in the Call Center

By Poly|2020-09-17T08:13:28-07:00September 17th, 2020|Contact Center, Headsets, Hybrid Working, Remote Working, Unified Communications|

This year marks the 25th UK National Contact Center Awards [...]

How COVID-19 is Redefining the Contact Center

By Poly|2020-08-13T12:03:15-07:00August 13th, 2020|Contact Center, Remote Working, Unified Communications|

For the majority of the year 2020, organizations have lost [...]